Whether you're diagnosing a fault, identifying a consumable or planning a new machine, these are the questions we're asked most often. Can't find what you need? Complete our support request and a UK engineer will be happy to help.
Our UK engineers are happy to help — whether it's a breakdown, a part, or specifying a new machine.
Speak to an engineer →Yes. The guides have been designed to help operators and maintenance teams investigate common fibre laser problems logically before requesting technical support. They follow the same structured approach our engineers use, helping you identify the most likely cause and decide whether the issue can be resolved through adjustment, consumable replacement or further engineering assistance.
In most cases, yes. The guides are based on common fibre laser cutting principles rather than one specific machine brand. While control systems and machine layouts vary, the underlying causes of issues such as poor cut quality, excessive gas consumption and consumable wear are often very similar across manufacturers.
The guides cover the issues we see most frequently, but every production environment is different. If your problem isn't covered, or you've completed the checks and still need assistance, simply complete our support request. We'll help you identify the root cause and recommend the most appropriate solution.
No. The guides have been written to be practical and easy to follow while standing beside the machine. They explain what to check and why, helping you work through common faults without unnecessary guesswork. If a problem requires specialist testing or adjustment, we'll make that clear.
Our diagnostic guides help identify whether the problem is likely to be caused by a nozzle, protective lens, ceramic ring or another consumable. Replacing parts unnecessarily can increase costs, so we recommend confirming the cause before ordering replacements wherever possible.
Yes. We support many fibre laser machines supplied by other manufacturers and distributors. If your machine uses components we support, we'll help identify the correct replacement parts regardless of who originally supplied the machine.
Our interactive parts selector has been designed to make identification straightforward. Simply select your laser head and you'll be guided to the correct consumables for your machine. If you're unsure, send us a photo of the head — we're happy to help.
Quality depends on the manufacturer, not simply whether a part is labelled OEM or compatible. We only supply consumables that meet the performance and consistency standards we expect to use ourselves, helping maintain reliable cutting performance and minimise unnecessary downtime.
Service frequency depends on machine usage, operating environment and production demands. Regular preventative maintenance helps identify wear before it becomes an expensive failure, improves reliability and keeps machines operating at their optimum performance. Our engineers can advise on recommended service intervals.
Every visit follows a structured engineering process using calibrated diagnostic equipment. We inspect critical systems, verify machine performance, assess consumable condition and provide a detailed report outlining our findings and any recommendations.
Yes. We regularly assist manufacturers operating machines supplied by other distributors. Our focus is helping customers keep production running efficiently through practical engineering support, regardless of who originally sold the machine.
Yes. If you're experiencing an unexpected fault, contact us as soon as possible. We'll assess the problem, advise the most appropriate next steps and, where required, arrange engineering support to minimise production downtime.
Absolutely. Rather than recommending a machine based solely on power, we'll discuss your materials, production volumes, future growth plans and budget to help identify the most appropriate solution for your business.
Yes. We can manage delivery, installation, commissioning and operator familiarisation and training, ensuring your machine is correctly configured and ready for production.
Yes. Finance options are available for many of our machines, helping spread the investment over manageable monthly payments. Contact us to discuss the options available for your business.